Thursday 21 April 2016

Five parts to an effective apology

The apology is the most common method of reconciling. It is also the most effective forms of resolving interpersonal conflicts. The apologizer will benefit from it, the research showing increased psychological health, increased positive emotions and what the experts call "authentic pride". The five parts to an effective apology are:

1. Express remorse, shame or/and humility.
2. Acknowledge the offence/ accept responsibility.
3. Offer empathy/explanation.
4. Undo harm: offer compensation/reparation.
5. Reassure that there is a low likelihood of recurrence.

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